Terms of Use

Terms of Use

Effective Date: 25 April 2026
Website: www.edustaffsupport.com
Business Name: EduStaffSupport
Business Type: Sole Trader
Contact Email: help@edustaffsupport.com
Business Address: Turvey Coulsdon Lane, Chipstead, Surrey, CR5 3QH

1. Introduction

These Terms of Use (“Terms”) govern your use of the website located at www.edustaffsupport.com (“Website”) and any services provided by EduStaffSupport (“we”, “us”, or “our”).

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use this Website.

You confirm that you are at least 18 years old and legally capable of entering into binding agreements.

2. About Our Services

EduStaffSupport provides educational advice, support services, and related professional assistance through this Website.

All information and services provided on this Website are for general informational and support purposes only unless expressly stated otherwise.

We reserve the right to modify, suspend, or discontinue any aspect of the Website or services at any time without notice.

3. No Professional Guarantees

While we aim to provide accurate and helpful guidance and support services, we do not guarantee:

  • specific outcomes or results;
  • uninterrupted availability of services;
  • that information on the Website will always be complete, current, or error-free; or
  • that the Website will be free from bugs, viruses, or technical issues.

Your use of the Website and services is entirely at your own risk.

4. Eligibility

You must be at least 18 years old to use this Website or purchase our services.

By using the Website, you confirm that:

  • you are legally capable of entering into binding contracts;
  • all information you provide is accurate and truthful; and
  • you will comply with these Terms and all applicable laws.

5. Payments and Fees

Payments for services are processed securely through Stripe.

By purchasing services from us, you agree:

  • to provide accurate payment information;
  • that you are authorised to use the payment method provided; and
  • to pay all charges and applicable fees associated with your purchase.

We reserve the right to refuse or cancel any order or booking at our sole discretion.

6. Refund Policy

Unless otherwise required by applicable law, all payments made for services are non-refundable.

By purchasing services through the Website, you acknowledge and agree that:

  • you are purchasing professional support services;
  • refunds will not be provided for completed or partially completed services; and
  • dissatisfaction alone does not entitle you to a refund.

Nothing in these Terms affects your statutory rights under UK consumer protection laws.

7. Intellectual Property

All content on this Website, including but not limited to:

  • text;
  • graphics;
  • branding;
  • logos;
  • documents;
  • downloads;
  • designs;
  • layouts;
  • software; and
  • other materials,

is owned by or licensed to EduStaffSupport and is protected by intellectual property laws.

You may not:

  • copy;
  • reproduce;
  • distribute;
  • republish;
  • modify;
  • scrape;
  • commercially exploit; or
  • create derivative works from

any Website content without our prior written permission.

Any unauthorised use may result in legal action.

8. Acceptable Use

You agree not to:

  • use the Website unlawfully;
  • engage in fraud or deceptive activity;
  • send spam or unsolicited communications;
  • attempt to gain unauthorised access to the Website or systems;
  • interfere with Website security or performance;
  • upload malicious code, viruses, or harmful software;
  • scrape, harvest, or extract data from the Website;
  • use automated tools, bots, or crawlers without permission;
  • reverse engineer or attempt to copy Website functionality;
  • use Website content for AI model training or machine learning datasets without express written consent;
  • infringe intellectual property rights; or
  • harass, abuse, threaten, or harm others.

We reserve the right to restrict, suspend, or permanently terminate access to the Website for any breach of these Terms.

9. User Communications

Where you contact us through forms, email, or other communication methods, you agree not to submit unlawful, offensive, defamatory, or misleading material.

We reserve the right to retain communications for administrative, legal, and security purposes.

10. AI-Generated Content Disclaimer

Some content, communications, resources, or materials made available through the Website or services may involve the use of artificial intelligence (“AI”) technologies.

AI-generated outputs may occasionally contain inaccuracies, omissions, or outdated information.

You should not rely solely on AI-generated information without exercising your own judgment and, where appropriate, obtaining independent professional advice.

We accept no liability for decisions made based solely on AI-generated content.

11. Website Availability

We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

We may:

  • suspend or withdraw the Website;
  • restrict access to parts of the Website; or
  • perform maintenance or updates

at any time and without liability.

12. Third-Party Services and Links

The Website may contain links to third-party websites, tools, or services, including Stripe and Google Analytics.

We are not responsible for:

  • the content of third-party websites;
  • third-party privacy practices;
  • third-party service interruptions; or
  • losses arising from third-party services.

Your use of third-party services is governed by their own terms and policies.

13. Privacy and Cookies

Your use of the Website is also governed by our Privacy Policy and Cookie Policy.

We use Google Analytics and related technologies to analyse Website traffic and improve services.

By using the Website, you consent to the use of cookies and analytics technologies in accordance with our policies.

14. Limitation of Liability

To the fullest extent permitted by law, EduStaffSupport shall not be liable for:

  • indirect or consequential losses;
  • loss of profits;
  • loss of business;
  • loss of opportunity;
  • loss of data;
  • reputational damage; or
  • any damages arising from use of or inability to use the Website or services.

Our total liability for any claim arising out of or relating to the Website or services shall not exceed the amount paid by you for the relevant service.

Nothing in these Terms excludes liability that cannot legally be excluded under the laws of England and Wales.

15. Indemnity

You agree to indemnify and hold harmless EduStaffSupport from any claims, liabilities, damages, losses, costs, or expenses arising from:

  • your misuse of the Website;
  • your breach of these Terms; or
  • your violation of any applicable law or third-party rights.

16. Suspension and Termination

We reserve the right to suspend, restrict, or terminate your access to the Website or services at any time and without notice if:

  • you breach these Terms;
  • we suspect unlawful activity;
  • your conduct may harm our business, systems, or reputation; or
  • continued access poses legal or security risks.

Termination does not affect accrued rights or obligations.

17. API and Automated Access

Unauthorised API access, automated extraction, scraping, crawling, or system interaction is prohibited unless expressly authorised in writing.

We reserve the right to block automated traffic and take legal action against misuse.

18. Arbitration

Where permitted by law, any dispute arising out of or relating to these Terms or the Website shall first be attempted to be resolved through good faith negotiations.

If a dispute cannot be resolved informally, the parties agree to attempt resolution through mediation or arbitration before commencing court proceedings, except where urgent injunctive relief is required.

Nothing in this clause limits statutory consumer rights.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms or the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Changes to These Terms

We may update these Terms at any time.

Updated versions will be posted on this page with a revised effective date.

Your continued use of the Website following any changes constitutes acceptance of the updated Terms.

21. Contact Us

If you have questions regarding these Terms, please contact:

EduStaffSupport
Turvey Coulsdon Lane
Chipstead, Surrey
CR5 3QH
United Kingdom
Email: help@edustaffsupport.com

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